Securus Technologies is a civil and criminal justice technology solutions services provider based in Dallas, Texas. This service provider serves over 3,450 public safety, law enforcement and corrections agencies and more than 1.2m inmates in North America. Some of the services they provide include technology solutions for public safety, investigation, corrections, and monitoring of facilities. They provide emergency response, biometric analysis, information management, self-service for inmates, products and services monitoring, communication, among others. All these services ensure the inmates keep in touch with the outside world.
Securus Technologies monitor information in regards to alcohol use, selling of drugs in the facility, cellular devices usage, conversations that seem suspicious, threats, money transfer and much more. All these are aimed at ensuring the inmates are secure. The service provider is dedicated to revolutionizing the incarceration surroundings and continuously helps facilities to enhance public safety in their jurisdictions. Their vision of assessing current capabilities in facilities and coming up with emerging capabilities has helped boost security in jails. The tools and skills for the investigation that they offer intertwine with most facilities’ aggressive investigative mindset.
The service provider has shown its commitment to provide exceptional services to its customers by improving their customer support. They have come up with in-house domestic call center with 220 seats. It makes it the most significant customer support center in this field. The move has given the service provider great control on how they handle their clients and also allowed them to implement the standards required by BBB to get accreditation. The customer is the driving force of any business, and their satisfaction matters a lot in business success. Securus has comprehended this and worked a lot to achieve maximum customer satisfaction hence getting the accreditation and making it a leading facility provider. The certification means BBB has verified and confirmed that the service provider is the most prominent facility provider in that industry.